Case Study: Elevating Guest Experience in Spanish Immersion

LGX Hospitality was tasked with enhancing the guest experience for a Spanish immersion company by providing a more focused hospitality training workshop to their employees.

The Problem

The client sought to equip their employees with a more focused approach on traditional hospitality in order to deliver a more elevated level of service to their guests.  

The Solution

LGX Hospitality conducted a comprehensive workshop designed to bridge this gap. The workshop focused on:

  • Understanding Elevated Hospitality: LGXH collaborated with the client to break down the key elements of an elevated guest experience, emphasizing its impact on both the guest's trip and the effectiveness of their Spanish education.

  • Interactive Learning: The workshop incorporated interactive activities and small group discussions to stimulate critical thinking and encourage employee engagement.

  • Relating to Daily Work: LGXH guided employees in applying elevated hospitality principles to their day-to-day tasks, from scheduling classes to planning meals and excursions.

The Results

Through the workshop, LGX Hospitality successfully equipped the client's employees with the skills and mindset to deliver a more elevated guest experience. This included:

  • Enhanced Guest Engagement: Employees gained a deeper understanding of how to connect with guests on a personal level, fostering stronger relationships and creating memorable experiences.

  • Improved Service Quality: The workshop provided employees with practical tools and techniques to deliver consistent, high-quality service throughout the guest's journey.

  • Aligned Education and Experience: Employees learned how to integrate elevated hospitality principles into their teaching methods, creating a more immersive and effective learning experience.

Benefits for the Client

Enhanced Brand Reputation: A more elevated guest experience contributed to a stronger brand reputation and increased customer satisfaction.

Increased Customer Loyalty: By providing exceptional service, the client fostered greater customer loyalty and repeat business.

Competitive Advantage: The enhanced guest experience positioned the company as a leader in the Spanish immersion market, differentiating them from competitors.

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